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期刊


ISSN1478-3363
刊名Total Quality Management & Business Excellence
参考译名全面质量管理与商务优势
收藏年代2003～2024

关联期刊参考译名收藏年代
Total Quality Management全面质量管理1999～2003


全部

2003 2004 2005 2006 2007 2008
2009 2010 2011 2012 2013 2014
2015 2016 2017 2018 2019 2020
2021 2022 2023 2024

2012, vol.23, no.1/2 2012, vol.23, no.11/12 2012, vol.23, no.3/4 2012, vol.23, no.5/6 2012, vol.23, no.7/8 2012, vol.23, no.9/10

题名作者出版年年卷期
IPA-Kano model: A new tool for categorising and diagnosing service quality attributesYing-Feng Kuo; Jing-Yu Chen; Wei-Jaw Deng20122012, vol.23, no.7/8
Measuring customer satisfaction of Internet banking in Taiwan: scale development and validationRai-Fu Chen; Ju-Ling Hsiao; Hsin-Ginn Hwang20122012, vol.23, no.7/8
Impact of e-Quality and service recovery on loyalty: A study of e-banking in SpainFrederic Marimon; Luc Honore Petnji Yaya; Marti Casadesus Fa20122012, vol.23, no.7/8
The impacts of e-service quality on customer behaviour in multi-channel e-servicesRui Sousa; Chris Voss20122012, vol.23, no.7/8
A study on mobile phone service loyalty in TaiwanChing-Fu Chen; Lee-Ting Cheng20122012, vol.23, no.7/8
Exploring how relationship quality influences positive eWOM: the importance of customer commitmentWen-Chin Tsao; Ming-Tsang Hsieh20122012, vol.23, no.7/8
The determinants of consumers' switching intentions after service failureWen-Bao Lin20122012, vol.23, no.7/8
E-Service quality and relationship quality on dealer satisfaction: Channel power as a moderatorHsin Hsin Chang; Chin-Ho Lee; Chi-Yuan Lai20122012, vol.23, no.7/8
The utilitarian and social dual presence in Web 2.0 servicesMargaret L. Sheng20122012, vol.23, no.7/8
A study of the factors influencing users' decisions to pay for Web 2.0 subscription servicesShwu-Min Horng20122012, vol.23, no.7/8
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