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期刊


ISSN1478-3363
刊名Total Quality Management & Business Excellence
参考译名全面质量管理与商务优势
收藏年代2003～2024

关联期刊参考译名收藏年代
Total Quality Management全面质量管理1999～2003


全部

2003 2004 2005 2006 2007 2008
2009 2010 2011 2012 2013 2014
2015 2016 2017 2018 2019 2020
2021 2022 2023 2024

2011, vol.22, no.1 2011, vol.22, no.11/12 2011, vol.22, no.2 2011, vol.22, no.3 2011, vol.22, no.4 2011, vol.22, no.5
2011, vol.22, no.6 2011, vol.22, no.7 2011, vol.22, no.8 2011, vol.22, no.9/10

题名作者出版年年卷期
An integrated model of value creation based on the refined Kano's model and the blue ocean strategyChing-Chow Yang; King-Jang Yang20112011, vol.22, no.9/10
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approachMing-Chun Tsai; Lu-Fang Chen; Ya-Hui Chan; Shu-Ping Lin20112011, vol.22, no.9/10
Brand equity, relationship quality, relationship value, and customer loyalty: Evidence from the telecommunications servicesChing-Fu Chen; Odonchimeg Myagmarsuren20112011, vol.22, no.9/10
A mixed-initiative model for quality-based e-services pricingWei-Lun Chang20112011, vol.22, no.9/10
Rethinking the importance grid as a research tool for quality managersJosip Mikulic; Darko Prebezac20112011, vol.22, no.9/10
The impact of electronic-service quality on online shopping behaviourWen-Chin Tsao; Ya-Ling Tseng20112011, vol.22, no.9/10
A gap analysis model for improving airport service qualityWen-Hsien Tsai; Wei Hsu; Wen-Chin Chou20112011, vol.22, no.9/10
Perceived service quality for South Korean domestic airlinesYuKyoung Kim; YongBeom Kim; YongIl Lee20112011, vol.22, no.9/10
A strategic service quality framework using QFDShuki Dror; Yafit Sukenik20112011, vol.22, no.9/10
The role of service value and switching barriers in an integrated model of behavioural intentionsTim Lu; Rungting Tu; William Jen20112011, vol.22, no.9/10
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