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期刊


ISSN0954-4127
刊名Total Quality Management
参考译名全面质量管理
收藏年代1999～2003

关联期刊参考译名收藏年代
Total Quality Management & Business Excellence全面质量管理与商务优势2003～2024


全部

1999 2000 2001 2002 2003

2001, vol.12, no.1 2001, vol.12, no.2 2001, vol.12, no.3 2001, vol.12, no.4 2001, vol.12, no.5 2001, vol.12, no.6
2001, vol.12, no.7-8

题名作者出版年年卷期
Emerging elements of a world view for sustainable qualityKostas N. Dervitsiotis20012001, vol.12, no.7-8
The implications of service quality gaps for strategy implementationCarlos J. F. Candido; D. S. Morris20012001, vol.12, no.7-8
Modelling customer satisfaction and loyalty on aggregate levels: experience from the ECSI pilot studyClaes Cassel; Jan A. Eklof20012001, vol.12, no.7-8
Approaching quality in an ever-changing worldHans Bajaria20012001, vol.12, no.7-8
Quality management system design: a visionary approachJohn Addey20012001, vol.12, no.7-8
Employee selection in a total quality management context: taking a hard look at a soft issueChristopher J. Rees; Ed Doran20012001, vol.12, no.7-8
Business excellence: what is to be done?Hans Dieter Seghezzi20012001, vol.12, no.7-8
Customer satisfaction: how an I measure it?Yoshio Kondo20012001, vol.12, no.7-8
Structural analysis and measurement of customer perceptions, assuming measurement and specifications errorsAnders H. Westlund; Claes M. Cassel; Jan Eklof; Peter Hackl20012001, vol.12, no.7-8
Measuring organizational effectiveness in the NHS: Management style and structure best practicesMohamed Zairi; Yasar F. Jarrar20012001, vol.12, no.7-8
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