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期刊


ISSN0954-4127
刊名Total Quality Management
参考译名全面质量管理
收藏年代1999～2003

关联期刊参考译名收藏年代
Total Quality Management & Business Excellence全面质量管理与商务优势2003～2024


全部

1999 2000 2001 2002 2003

2001, vol.12, no.1 2001, vol.12, no.2 2001, vol.12, no.3 2001, vol.12, no.4 2001, vol.12, no.5 2001, vol.12, no.6
2001, vol.12, no.7-8

题名作者出版年年卷期
Using aggregate customer satisfaction index: challenges and problems of comparison with special reference to RussiaVassily Dermanov; Jan Eklof20012001, vol.12, no.7-8
Managing improvement in the public sectorD. G. McFarlane20012001, vol.12, no.7-8
Customer satisfaction and retention in transition economiesL. Murgulets; J. Eklof; I. Dukeov; I. Selivanova20012001, vol.12, no.7-8
Living condition index measurements and analysis in saint Petersburg, RussiaI. Dukeov; J. Eklof; C. Cassel; I. Selivanova; L. Murguletz20012001, vol.12, no.7-8
Leadership in higher educationJ. Davies; M. T. Hides; S. Casey20012001, vol.12, no.7-8
The structural relationships between total quality management, competitive advantage and bottom line financial performance: an empirical study of Malaysian manufacturing companiesArawati Agus; Ridzuan Mohd Sagir20012001, vol.12, no.7-8
The development of an excellence model for Portuguese higher education institutionsMaria Joao Pires Da Rosa; Pedro M. Saraiva; Henrique Diz20012001, vol.12, no.7-8
Total quality management in the west, east and Russia: are we different?Irina Selivanova; Jan Eklof20012001, vol.12, no.7-8
Assessing customer satisfaction with local authority services using SERVQUALMik Wisniewski20012001, vol.12, no.7-8
Implementation of total quality management in small organizations: a case study in SwedenJonas Hansson20012001, vol.12, no.7-8
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